Policy

Processing
  • Most of our items are made to order, so please allow 3 - 5 working days for your delivery to be shipped.
  • We will ship via USPS. If there is a mistake in your shipping information, please e-mail us with any questions or concerns regarding your order: andeverlastingshop@gmail.com 
Refunds, Returns and Exchanges
  • For any concerns on your order, please contact us immediately and we will do our best to make things right. Please know each piece of &everlasting jewelry is handmade, therefore no 2 pieces are exactly the same.
  • We do not accept returns on earrings. However, if one breaks due to a flaw in the design, we will be happy to send a replacement. Please e-mail us with a photo at andeverlastingshop@gmail.com. Please adhere to the earring care instructions on how to care for your earrings to ensure breaks are limited. 

Customs and Import Duty

  • Buyers are responsible for any customs or import duties imposed. Please kindly refer to your country guideline regarding international purchases. We are not responsible for any delay in any customs. 
  • (For U.S, free import duty & tax for purchases under U$800)

Update on Coronavirus Situation 

  • Due to the pandemic, USPS may deliver at a slower rate than usual. Please expect an additional 2-4 days from the *estimated delivery times above.